Privacy policy

FiltreVMCOnline Privacy Statement

Last updated: 26 June 2025

Introduction

FiltreVMCOnline respects your privacy and ensures that your personal data is processed and protected with care. In this privacy statement, we explain what personal data we collect, for what purposes, and how we protect it. We hereby act in accordance with the GDPR. Data will not be processed outside the EU.

What personal data do we process?

We process personal data that you actively provide to us, for example when placing an order, creating an account, or contacting our customer service. This includes:

Name and address details
Contact details (email address, telephone number)
Payment details
Order history
IP address
Other information you provide to us

Purposes and principles for processing

We process your personal data for the following purposes:

Execution of an agreement: To process, ship, and bill your order.
Customer Service: To answer questions and provide support.
Marketing purposes: If you have subscribed to our newsletter or marketing communications.
Statutory obligations: Such as obligations under tax legislation.

The processing of your personal data is based on the following legal grounds:

Execution of an agreement
Legitimate interest
Statutory obligation
Consent (if applicable, for example for newsletters)

Sharing personal data with third parties

We only share your personal data with third parties if this is necessary for the performance of our services or to comply with legal obligations. The following categories of recipients may receive personal data:

IT service providers and hosting parties
Payment services (such as Klarna, iDEAL, PayPal)
Shipping and logistics partners
Marketing and analytics partners (such as Google Analytics, Facebook Pixel)
Government agencies if legally required
Product support
Parties that collect our reviews.

We enter into a processing agreement with parties that process personal data on behalf of and on the instructions of FiltreVMCOnline in order to guarantee the protection of your data.

Retention period

We will not retain your personal data for longer than is necessary for the purposes stated above or as required by law. The retention periods are as follows:

Order and invoice details: 7 years (tax legislation)
Customer account details: As long as you have an active account
Marketing data: Until withdrawal of consent

Your rights

As a data subject, you have the following rights:

Right of access: You may request information about which of your data we process.
Right to correction: You may have incorrect data corrected.
Right to erasure: You may request the deletion of your personal data.
Right to restriction of processing: You may restrict the processing of your data.
Right to object: You may object to processing based on legitimate interests or marketing purposes.

To exercise these rights, please contact us using the contact details below.

Protection of personal data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. Measures we have in place include:

Encryption of sensitive data
Secure connections (SSL/TLS)
Limited access to personal data

Cookies and tracking

Our website uses cookies and similar technologies for an optimal user experience, analytical purposes, and marketing.

What are cookies? Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and make the website more user-friendly.

What cookies do we use?

Functional cookies: Required for the website to function properly.
Analytical cookies: For analysing website usage (e.g., Google Analytics).
Marketing cookies: We use tracking technologies such as Facebook Pixel to analyse your browsing behaviour and show you targeted advertisements on social media. This may lead to profiling, which allows us to tailor our marketing to your interests.

Managing your cookie settings When you first visit our website, we ask for your consent to place non-essential cookies. You can change your preferences at any time via the cookie settings in your browser.

You can find more information about this in our Cookie Policy.

Customer ratings and reviews

We value reliable customer reviews. That is why we collect reviews via Kiyoh. We verify that reviews come from customers who have actually made a purchase from us. We do this, for example, by sending an automatic invitation after an order has been completed or through verification by the review platform itself.

False or misleading reviews are not permitted. Sponsored or paid reviews (if applicable) are clearly marked as such.

Contact details

If you have any questions about this privacy statement or your rights, please contact:

FiltreVMCOnline
Email address: [email protected]

Do you have any complaints about the processing of your personal data? Then you have the right to lodge a complaint with the Dutch Data Protection Authority.